At ETR Labs, we stand behind our products and services with a 100% Money-Back Guarantee.
Eligibility for Refunds
You are eligible for a full refund if:
- You are dissatisfied with your purchase, or
- You decide you no longer want to complete the test
Test Kits
- No return is required for standard test kits.
- You may request a refund even if the test kit has already been shipped or received.
Physical Products
- For certain physical products, such as well caps or chlorination kits, a return may be required to process a refund.
- If a return is necessary, ETR Labs will provide instructions upon request.
Refund Amount
- Approved refunds are issued for 100% of the purchase price.
- Refunds are processed to the original method of payment.
How to Request a Refund
To request a refund, please contact our support team with your order information. Our team will assist you promptly.