At ETR Labs, we stand behind our products and services with a 100% Money-Back Guarantee.

Eligibility for Refunds

You are eligible for a full refund if:

  • You are dissatisfied with your purchase, or
  • You decide you no longer want to complete the test

Test Kits

  • No return is required for standard test kits.
  • You may request a refund even if the test kit has already been shipped or received.

Physical Products

  • For certain physical products, such as well caps or chlorination kits, a return may be required to process a refund.
  • If a return is necessary, ETR Labs will provide instructions upon request.

Refund Amount

  • Approved refunds are issued for 100% of the purchase price.
  • Refunds are processed to the original method of payment.

How to Request a Refund

To request a refund, please contact our support team with your order information. Our team will assist you promptly.