Refunds – 100% Money Back Guarantee

Our policy is simple. If you are unsatisfied with your product for any reason, you may receive a refund.

There is no return process required. However, we ask that you contact us and describe the reasons you are unsatisfied so that we can improve our product or service. We’ll promptly return your money after this brief discussion.


We do not exchange products. However, if you’ve received the wrong one or are unsatisfied, you are eligible for a refund. Contact us for help.

Thank you for choosing ETR for your water quality needs!